Want To Start Your Own Tech Support Business?

Judging by our visiting browser statistics, College Info Geek readers are pretty tech-savvy. Some readers, however, believe they’re legitimately tech savvy, and think it would be a pretty sweet idea to start their own tech support business.

Since I spent 15 months working at my school’s tech support center, I can tell you that tech support only results in brain aneurysms and horrible deja-vu; however, if you’re one of those masochistic souls who still thinks the potential profit outweighs the risks to your sanity, then commit these five tips to memory before carrying on.

Tip #1

You must get A+ Certification. This is a must-do. Getting A+ certified lets the customer know that you’ve actually been tested on your tech support ability. The process of studying for the test will also give you knowledge that you didn’t know you needed.

After you’re A+ certified, I’d look into Network+ certification as well. It’s one more badge of credibility, and may help you get a job in IT in case the business doesn’t pan out.

Tip #2

Be willing to make house calls. People can drop their computer off at Geek Squad, which has national brand recognition. However, ever since the Best Buy acquisition, Geek Squad is not the bastion of customer service it once was (in fact, founder Robert Stephens even said that his company would be terrible if it had more than 100 employees). Therefore, you need to out-service them. Be super professional and go the extra mile.

(sub-tip) – if, when you show up, anything looks sketchy (customer greets you without pants, any sort of meat is hanging up outside, you hear Weird Al Yankovic’s “Like a Surgeon” just barely masking screams from the basement), LEAVE.

Tip #3

Learn how to remove a virus. Being able manually remove a virus will increase your business tenfold. Some shops charge $200 and keeps a customer’s computer for 3-4 days to remove a virus that I could get rid of in 15 minutes. You know those fake “You need to buy this anti-virus” messages computers get? They’re everywhere. Learn how to remove one (I learned a lot of what I know at Bleeping Computer) WITHOUT screwing up the customer’s computer and you’ll be on the gravy train. I do this for free and people are so thankful it’s not even funny.

A Fake Anti-Virus

This is an example of a fake anti-virus.

Tip #4

Get a contract. You’re not only toying with someone’s expensive computer, but you’re also toying with the machine that holds their data. This could be single copies of their beloved dead relatives (because they’re dumb and don’t back up) or business data worth literally millions. You DO NOT want to be liable when you’re working on a CPA’s computer and you fry the motherboard because you forgot your anti-static wristband. Get a contract with an watertight indemnification clause. This means get a lawyer. Sorry, but that’s how it is.

Tip #5

Price well. Don’t be super cheap on yourself, but make sure your prices are attractive enough to lure people away from the horror that is Geek Squad.

Hopefully these tips can help you get your tech support business running. If you’re seriously considering starting one, I’d also check out Entrepreneur.com’s tips.

Thomas Frank is the geek behind College Info Geek. After paying off $14K in student loans before graduating, landing jobs and internships, starting a successful business, and travelling the globe, he's now on a mission to help you build a remarkable college experience as well. Get the Newsletter | Twitter | Instagram

Hey there! Please note that some links in the article may be referral links, meaning that if you buy something through them, I'll earn a commission (at no extra cost to you). This helps to support CIG, but please don't buy anything unless you truly believe it'll benefit you! You can learn more here. Thank you :)

Want to Earn Better Grades?

Did you find this article useful?

Over 150,000 awesome students are learning how to dominate their classes, get more done, and land the jobs they want - and you should too.

Join in, and I'll also send you a free copy of my book on earning better grades!

// Read This Next

42 College Tips I Learned Freshman Year

Want more? Join over 150,000 students and grab my free book on earning better grades  →