Why We Switched To LiveFyre

“Given URL is not allowed by the Application configuration.”

Last night, these nine words were giving me the biggest headache I’d had since slamming my head against the ceiling of my friend’s Mustang a couple weeks ago after we had gone over a particularly large bump in the road.

Initially, I thought this was an error message that was popping up on just a couple posts – namely my last two study music features, 22 More Awesome Study Albums and 50 Killer Album Interludes. The message was laying on top of the content, which screwed up my embedded Grooveshark playlists and made the text it sat on top of hard to read.

A quick google search revealed that most people dealing with this error were getting it while developing Facebook applications. This finding made my stomach sink a little – “I’m having this problem with WordPress, not Facebook,” I thought dejectedly. So, with seemingly nothing to go on, I started pulling certain elements out of my content to see if the culprit was something like having too many links or pictures in a post.

Then, on a whim, I decided to do a CTRL+F on another post that didn’t display the error to see if it was hiding somewhere. Lo and behold, it in fact was hiding on every single post. At this point, I started to suspect that my problem actually was a Facebook problem. So I started looking for things on the site that interfaced with Facebook. I disabled the Like button on the sidebar – no change. I disabled the ShareBar that sits at the bottom of the screen – still no change. At that point, I thought I was screwed. I couldn’t think of anything else on the site that used Facebook.

Then it hit me – the Disqus commenting system I installed some months ago gave users the option of logging in with their Facebook profile. So, cleverly utilizing the scientific method, I disabled Disqus. Error message gone!

At this point, I faced a dilemma. I’m really not a fan of the default WordPress commenting system, and I loved Disqus. My Disqus profile has over 200 comments tied to it on multiple sites, and I really like how the system basically builds a social network out of blog comments. I had used IntenseDebate in the past, but I really didn’t like it.

That’s when I happened upon LiveFyre. The system is billed as an alternative to Disqus and IntenseDebate, and I wondered if it would play nice with my blog and not generate annoying errors. So I installed it, and was satisfied to see that it generated no errors.

I then went off to the four corners of the Interwebz in search of other opinions on LiveFyre. I found out that a good number of blogs are now using it, including The Next Web. I learned that LiveFyre actually has a leg up on the competition, as it lets you tag your friends in your comments.

This was huge to me. The ability to tag friends from other social networks in comments is something that’s likely to create a much more discussion-oriented comment experience, and will hopefully get people to engage with each other a lot more.

Now, inevitably, some people will get angry about a big change like this. Indeed, one drawback of LiveFyre that isn’t present in Disqus is the requirement to log in if you’d like to comment (Disqus lets you log in, but also lets you comment as a guest). However, LiveFyre makes logging in very easy – you can use your Facebook, Twitter, LinkedIn, or Google account to log in, and Gravatar support is included.

The really nice thing about this is, once you’re logged in, you stay logged in and can comment on any blog using LiveFyre with your account. You can easily have discussions on multiple sites using one nicely integrated and centralized identity. As a blog that heavily promotes both personal branding and efficiency through technology, this is a feature we love and want to have.

Like Disqus, LiveFyre also gives you a profile that’s tied to your comments. Using this, other people can see the other blogs you comment on and connect with you via the social networks you choose to share.

Other social networking features are nicely integrated; as I noted earlier you can actually tag your friends from other social networks in your comments. For example, you can tag a friend on Twitter simply by adding “@username” – as soon as you start typing, the system will give you a list of friends you can search through and select (as long as you’re logged into Twitter).

Once you post your comment, LiveFyre gives you the option of notifying your tagged friends that you’ve mentioned them. This is a great way to share content you’re interested in and start discussions.

All in all, I’m really happy with LiveFyre so far. It looks really nice on the blog, doesn’t generate errors, isn’t blocked at my work, and has some really cool features.

If you’re a regular commenter, try it out and let us know what you think. If you’re here for the first time, I invite you to throw in your opinion and join the discussion!

Thomas Frank is the geek behind College Info Geek. After paying off $14K in student loans before graduating, landing jobs and internships, starting a successful business, and travelling the globe, he's now on a mission to help you build a remarkable college experience as well. Get the Newsletter | Twitter | Facebook

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19 Comments:
  1. I like LiveFyre because it’s easy to control spam and filter annoying commenters.

    I do wish they would add support for smilies, but the social media integration is awesome!

    :)

    • Having smilies would be great. The biggest problem I had with it is the whole sign-in deal; I didn’t like making people deal with a pop-up for signing in. If they had guest commenting fields right on the page, I’d use it for sure.

      I ended up switching to my current setup because I feel like most students are cool with using Facebook to comment, and I can also offer the WordPress comment form for those who aren’t.

    • I think LiveFyre is superior to Disqus at the moment. As you can see, we’re now using something different – but that’s just because of our audience. I think Disqus and LiveFyre cater to the same audience, and LiveFyre just has better features.

  2. My computer speakers emit high pitched sound when i switch on my comp, and even when i switch on other electric appliances like fan, light they emit noise. This happens when the speakers are on, even if the comp is not switched on. And there is no prob after I get the Windows startup on the comp. They perform normally after I login. And the sound comes back while and after I switch off my comp.

  3. I use Livefyre also, and the support is amazing! I had a user email me saying he was unable to comment. So I went to my blog and posted in the comments something like:

    “Test post, someone said they couldn’t comment so just testing”

    Well, I guess the Livefyre staff somehow monitors this kind of thing, because without me contacting support or anything a Livefyre support person showed up on my blog to help out – within minutes!

  4. Info PR: 2 I: 173 L: 0 L: 6 LD: 3,830 I: 142 Rank: 233250 Age: July 4, 2010 I: 0 whoissourceRobo: yesSitemap: yes Rank: 512835 Price: 400 Links: 0|0 Density

     

  5. nice point ! i am also using live fyre for blog commenting and i getting 100% live also ..so just i want to say thakns

  6. nice information you provide !I’m thinking to move my commenting system to Disqus, I’m currently using Blogger platform. But I’m feared about loosing my previous comments. Can I Keep those comments?

  7. @mistersimard I definitely understand that point of view. However, personally I feel the signup process is easy and quick enough that it doesn’t create that big of a hassle. I’d rather create the best system possible for those who DO want to create an identity here (and be part of the conversation often) than compromise in order to please the one-time commenters. It’s a trade-off for sure, but I’m willing to make it.

  8. I really wish there was an option to comment as a guest, as not everyone will want to sign up. Plus, taking the user away from the original website seems like a clunky way of doing it. Everything else I’ve read seems awesome, though. I’d probably use it on my own sites, but not all clients will want to make their users go through the sign up process.

  9. Damn, @annedreshfield  and @ben  beat me to it! Thanks for the great review and welcome to the team. I’d like to think that I was awesome at college, so I’m excited to join the community here. 

     

    I can also chime in on all matters ladder golf related. Cheers! 

     

    My latest conversation: http://www.gritty.me/archives/1969

  10. @annedreshfield Thanks for the response! I had heard the LiveFyre team had great support, but this is a pleasant surprise. I’m really liking this system :)

  11. @Rohan thanks for the feedback! I’ve definitely noticed that the LiveFyre team is very involved with their userbase, and I’m already loving the system. I think it’s here to stay :)

  12. @Rohan Hi Rohan, thanks for the kind words. By the way, we are aware of the fact the “latest conversation” link is showing up as text. We are currently working on a fix.

  13. Thomas, I can’t speak highly enough of Livefyre. The system is easy to use, looks good, has decent metrics, and consistently updated.

    Better still, the Livefyre team is the most helpful you will come across. They will deal with any questions / queries in a communicative & professional manner, and are really engaging.

    You’ll not regret using Livefyre, I use it on 3 sites. Good luck.<p class=”lf_linkback”>My latest conversation: <a href=”http://rohankallicharan.co.uk/blog/2011/07/18/times-change-people-change/” target=”_blank”>Times Change, People Change</a></p>

  14. Hi Thomas, welcome to Livefyre. As a geeky college girl, I couldn’t be happier that you’ve joined us. Feel free to let us know if you have any questions or feedback. Looking forward to reading more from you!

    My latest conversation: http://annedreshfield.com/?p=231

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